Delivery & Returns
We aim to send your items by the next working day you place your order. We will send you a confirmation email once your item has been dispatched.
Small parcel - Royal Mail First Class, max length 45cm, max width 35cm, max depth 16cm, max weight 2kg - £3.45
Medium parcel - Royal Mail First Class, max length 61cm, max width 46cm, max depth 46cm, max weight 20kg - £5.75
Large parcel - Royal Mail First Class, Tracked, max length 150cm, max width 150cm, max weight 30kg - £12.12
Delivery prices are subject to the UK, Scotland and Northern Ireland.
Please contact us if you would like a price for Europe or the rest of the world • email@example.com
If you need to return an item please email us at firstname.lastname@example.org and we will be happy to help.
Please make sure any returned items are packaged securely. Unfortunately we do not accept any liability for goods lost or damaged in transit. Please retain your proof of postage receipt as we can only issue a refund once we have received the item in its original condition.
If you are not happy with your item we will refund you providing it is returned at the customers expense in the original packaging and is in a re-sellable condition. Any goods that arrive with manufacturing faults will be refunded. This does not affect your statutory rights.
Please return items to:
Returns at Bay Tree Home
3 Cathedral Lane, Truro
Cornwall, TR1 2QS